Trouble Shooting: FAQ

The AWE e-ink screen device displaying information and pictures

The Tile has a 4.7-inch screen.

The metal plate allows you to use a mounting magnet, and you can use the double sided tape. Of course, you can choose other attachment mechanisms like a hanger by sticking those to the back of the device

The display comes with a double sided tape that is suitable for most wall types that are flat and clean. To use magnetic mounting you need to attach magnet to the wall first.

If you want to place the Tiles in different locations it is recommended you use magnet. The double sided tape does not allow for removing and placing the tile back.

Press buttons 1 and 3 together for the start and for a reset at any later point.

Through the reset or via the menu you can select 'Connect to WiFi' and follow the instructions which will ask you to use your phone, to temporarily connect with the Tile's WIFI and then on your phone when prompted provide the WIFI network name and password of the local WIFI network.

Open the menu by long pressing the first button on the device and select 'Pair to New User'. A QR code will then appear. Scan the QR code on the Tile with your smartphone to pair. During the start-up or after a reset the QR code for pairing the device will automatically appear after having established the WIFI connection.

AWE does not have a dedicated app at the moment, but the AWE website can be accessed through a web browser on any platform. For easy access you can turn the website into an app icon on your phone.

A long press (3 seconds) on Button 1 (on the left) opens the menu.

A short press on Button 1 will scroll through options.

Press Button 3 to exit the menu.

Button 2 is used to select options in the menu.

Go to the menu, select 'Connect to WiFi' and follow instructions.

Yes, through the menu, select 'Pair to New User' and follow prompts.

You can use any web browser on either your computer or phone to enter your AWE account (AWE-Elements.com/tiles) and set up or adjust the display of your AWE Tiles.

Not yet! But it is on the list of expansions. If you would like this to have extra priority do let us know.

You can use the three buttons on the Tile to navigate menus and select options for setting it up. The idea is however, that you don’t interact with your Tile but use it as a source of information or inspiration, while living your life. Just like a clock on the wall.

Battery indicators are displayed on the main screen.

Charge as indicated, usually every few months. Full charge may take a few hours.

A standard USB-C cable is required.

Check the charger and cable, and ensure the charging port is clean.

Yes, the display can operate while connected to a power source.

An e-ink screen has no background lighting and is thus pleasant for the eyes and mind. If the contrast is insufficient, consider changing the display to a larger type (for example by only showing one measure), consider changing or removing any background image, or increase the lighting in the room.

As of today, the Tile can display weather, air quality, pollen counts, agendas, financial markets, notes, and function as a picture frame. We are however looking to expand this continuously.

The Tile updates every 20 minutes to conserve battery life.

Yes, it can display multiple measures or graphs. Most of these more advanced options require a subscription.

Selected weather data, agenda/calendar, notes, and the picture frame option are free. Other data may require a subscription.

A lock symbol indicates that the feature is available only with a subscription.

Unlocking all display options costs US$3 per month, excluding any possible local taxes.

Change it via the My Tiles dashboard, and add new images in the images tab.

Yes, it can display current values of stocks, currencies, including crypto. However, it does have a 20 minute renewal rate so the value might be up to 20 minute old.

Let us know what new display options, or information sources, or other functionality you would like to see by filling out this 2-minute survey or by filling out our Contact Form

Check your network, and if issues persist, reset WiFi on the Tile.

Press buttons 1 and 3 together for a reset to start the setup anew. Starting anew means both the WIFI and the user pairing need to be repeated.

Contact customer support for server-related inquiries.

A connected indicator will appear on the screen.

If another owner is already paying the subscription of the Tile you can indeed not take over ownership, unless the current user terminates their subscriptions or delete the tile from their account.

Restart your display and router, then try reconnecting to Wi-Fi.

First check your own account awe-elements.com/tiles. If the tile is showed here and displays what you wish it to display, this means the issue is with your wifi, or your battery is empty. If no tile is showing on My Tiles page, this means the Tile is not yet added to your account. Please go the the menu (1st button for 3 seconds) and scroll the the second option for pairing of the screen to your account.

The screen can be flickering upon refresh, but should generally be stable. If the screen is flickering continuously please contact customer support.

Typically once every 3 months.

A 5000 MAH, 3.7 V Li-ion Polymer battery.

No, carry the Tile in carry-on baggage only.

No, dispose or recycle according to local regulations.

Stop using it and consult a professional service.

Avoid water, heat sources, disassembling, and rough handling.

No, battery replacement should be done by the manufacturer.

Keep the display clean, avoid moisture and heat, and handle with care.

The display is not waterproof; avoid any liquid contact.

Do not attempt to open or repair the display yourself. Follow the manufacturer’s instructions.

Use a soft, dry cloth to gently wipe the screen.

Standard and expedited shipping options are available; fees vary by location.

Yes, tracking information is provided once the Tile is shipped. Go to 'My Account' and select 'Orders'

The Tile comes with a limited 1 year warranty; check the Terms and Conditions for details

The warranty typically covers manufacturing defects and hardware malfunctions.

You can only return the Tile for malfunction. Please check the Terms and conditions for details.

Contact customer service with your warranty claim and proof of purchase.

The subscription offers additional data measures, multiple location tracking, and more display options.

Subscription can be done through the Tile's website or app.

Yes, subscriptions typically auto-renew until cancelled.

Yes, you can cancel the subscription anytime from the My Account > Subscriptions settings. Your subscription will end at the end of the month for which you already paid.

Access to subscription features will end, and any associated data may be lost or revert to free versions.

Free trials may be offered; check current promotions for details.

You can give your family access to the tile by sharing the long-in data of your account. It is not possible for multiple accounts to control a single tile.

Subscription prices are subject to change, but any changes will be communicated in advance.

Payment methods include credit/debit cards and local methods. Please check the website for details.