Terms of Service

Terms of Service (AWE EU/US)

Effective Date: 21 May 2026

Terms of Service for AWE Elements Inc

Welcome to AWE Elements Inc. These Terms of Service (“Terms”) govern your access to and use of AWE devices, subscriptions, and online portal (“Services”). By using our Services, you agree to these Terms.

1. Accounts

  • You must create an account to access certain features. You are responsible for maintaining the security of your account credentials.
  • You agree to provide accurate, current, and complete information during registration.

2. Purchases and Payments

  • All purchases of AWE Tiles or subscriptions are subject to the payment terms displayed at checkout.
  • Prices are stated in the local currency and may include applicable taxes.
  • Payment is processed via secure third-party providers; AWE does not store full payment details.

3. User Conduct

  • You agree not to use the Services for unlawful purposes or in ways that violate the rights of others.
  • You are responsible for content you upload or display on your device.

4. Subscription Services

  • Subscriptions are billed in advance and automatically renewed unless cancelled prior to the renewal date.
  • Cancellation of subscriptions follows the procedure described in your account settings.

5. Intellectual Property

  • All content, logos, designs, and software provided by AWE remain the intellectual property of AWE Elements Inc.
  • You may not reproduce, distribute, or create derivative works without prior written consent.

6. Limitation of Liability

  • AWE is not liable for indirect, incidental, or consequential damages.
  • Maximum liability is limited to the amount paid by you for the specific product or service causing the claim.

7. Governing Law (US Customers)

  • For customers outside the EU, US law governs the Terms of Service, and disputes are subject to the courts or arbitration procedures specified for the US jurisdiction.

EU-Specific Consumer Rights (for EU Customers)

For customers in the European Union, the following rights and conditions apply:

  • Cooling-off period: EU consumers may cancel their order for any reason within 14 days from the date of delivery. Refunds will be issued according to the chosen payment method, and shipping costs may be reimbursed per EU law.
  • Statutory warranty: EU consumers are entitled to a 2-year warranty for any defects or non-conformity with the product description. If the product is faulty, not as described, or becomes defective within 2 years, the consumer may request repair, replacement, or refund. This is separate from the 14-day cooling-off period.
  • Governing law: Dutch law applies to EU customers for the purposes of statutory rights, warranty claims, and dispute resolution. Local EU courts retain jurisdiction where applicable.
  • Applicability: These EU rights are in addition to any other rights provided by our Terms of Service and do not override US-specific clauses for customers outside the EU.
  • Products vs Services: The cooling-off and statutory warranty rights apply to physical AWE Tiles. Subscription features or digital content delivered as part of the service are subject to the performance and cancellation terms described herein.